Frequently Asked Questions

Rock ‘n’ Roll San Antonio Frequently Asked Questions

You’ve got questions… we’ve got answers!

General Race Information

How do I register for Rock ‘n’ Roll San Antonio?

You can register for the 2010 Rock ‘n’ Roll San Antonio Marathon or ½ Marathon online, by mail or via fax:

  1. Register online at: http://www.san-antonio.competitor.com/register/
  2. Mail in a completed entry form w/ entry fee to:

    Rock ‘n’ Roll San Antonio
    Attn: Registration
    9477 Waples St., Suite #150
    San Diego, CA 92121

  3. Fax completed entry and payment information to: (858) 450-6905 Attn: Rock ‘n’ Roll San Antonio
Entry Fees

Marathon Entry Fees*:
$95 (through 8/31/10)             $120 (9/1-11/7/10)
1/2 Marathon Entry Fees*:
$90 (through 8/31/10)             $105 (9/1-11/7/10)

If space is available, registration will be open at the Expo for $150 for both the marathon and 1/2 marathon.

*Price includes t-shirt, goodie bag, finisher’s medal and free admission into Sunday’s post-race concert.

Minimum Age Requirement

On race day, you must be at least 18 years old to participate in the Marathon and 12 years old to participate in the 1/2 Marathon.

Is the course walker friendly?

Yes, both the marathon and ½ marathon are “walker friendly” events, provided all participants complete the course within course time limit. (marathon: 7.5 hrs)

Is there a course time limit?

Yes, participants must complete the marathon course within 7.5 hours.

Course Elevation

The Rock ‘n’ Roll San Antonio Marathon & ½ Marathon course is flat, fast and fun!

Marathon Course Elevation Chart 1/2 Marathon Course Elevation Chart

Is the Rock’n'Roll Marathon a Boston Marathon Qualifying course?

Rock ‘n’ Roll San Antonio is a certified course and a “qualifier” for the Boston Marathon.

Boston Marathon Qualifying Times

Are bikes, rollerblades, or baby joggers allowed on the course?

Sorry, no dogs, in-line skates, baby joggers, skateboards, or bikes will be allowed on any part of the course. This is for everyone’s safety!

Pace Time Information

Official Pace Teams will be available for Rock ‘n’ Roll San Antonio to help runners of all abilities achieve their race goals. The following pacer groups will be offered. Additional pace information will be available at the We Run San Antonio Pacer’s Booth at the Health & Fitness Expo.

Marathon Pace Times:

1/2 Marathon Pace Times:

2:45
3:00
3:10
3:15
3:20
3:30
3:40

3:45
3:50
4:00
4:15
4:30
5:00

1:35
1:45
1:52
2:00
2:15
2:20
2:30
Predicted finishing time – How do I change once I’m registered?

If your predicted finishing time has changed since the time you registered and you would like to start in a different corral, please visit the Corral Change booth located in the packet pick-up area of the Health & Fitness Expo. Corral changes are only necessary if you are planning on moving to a faster corral (i.e. a corral closer to the start). You are not permitted to change corrals on race day.

What Timing System is being used for Rock ‘n’ Roll San Antonio 2010?

The state of the art ChronoTrack systems will be used to record participants’ times at the start, on the course and at the finish. True race times will be recorded from start line to finish line.

The ChronoTrack system uses a disposable tag that allows you to walk away after the finish without the need to have your tag collected. Visit www.chronotrack.com for more information.

The ChronoTrack Timing tag is located on the bib number and is labeled with a number that matches the bib number. Follow the instructions in your registration packet to place the tag securely on your shoe.

At the expo when you pick up your bib number, please check that your bib has your correct name, sex, age and ChronoTrack Timing tag number. Proceed to the solutions table if any of the information is incorrect.

ChampionChip Timing will NOT be used for Rock ‘n’ Roll San Antonio. Your ChampionChip timing chips will not record your time.

Travel and Accommodations

Visit our travel page for lodging information, including discounts and a list of local hotels. Reserve a car with Avis, the official car rental company of the Rock ‘n’ Roll San Antonio.

Registration Questions

Refund/Transfer policies- What do I do if I cannot participate once I have registered?

All entries are non-refundable and non-transferable. Once we receive and accept your entry, you will not receive a refund.

If you cannot participate, you may not give or sell your number to anyone else and entry fees will not be transferred from year to year. We will be happy to ship you a T-shirt from the 2010 race. Please email a request with your cancellation and include your name, street address, sex, age, phone number and T-shirt size to rnrsa@competitorgroup.com.  Cancellation/T-shirt Request Forms will be accepted up to 30 days after the event.  T-shirts will be mailed out 4-6 weeks after the event.

Read our official rules and regulations

How do I know if I am registered?

Once you register, please allow 4-5 weeks for your registration to complete the processing cycle. Your processed check or credit card statement will be confirmation until you receive your Final Information by e-mail. You may also log back in to check your registration status; see our Registration Page for details.

Please Note: Final race confirmation/information will be e-mailed approximately one week prior to race day. You can also download final instructions from www.san-antonio.competitor.com the Tuesday prior to the event.

What do I receive when I register?

Each registered participant and finisher will receive the following:

• Marathon or ½ Marathon entry
• Race number, Chronotrack timing tag, tech T-shirt and goodie bag to be picked up at the Health & Fitness Expo
• Water, Cytomax & GU gel along the course
• Refreshments and Water at the start and finish lines
• Entertainment stages with live music and cheerleaders from start to finish
• Finisher’s medal when you cross the finish line
• One free beer at the Finish Line Fiesta
• Entry into post-race concert with your race number
• Finisher’s certificate sent to you post race

What is the deadline for mail-in entries?

Mail-in entries must be received no later than Friday, November 5, 2010. Entries post-marked after November 5, 2010 will not be accepted. If the race reaches capacity before November 5, 2010, mail-in entries will not be accepted beyond the sell-out date.

What is the deadline for online registration?

Online registration closes on Sunday, November 7, 2010 at 11:59 PST. If the race reaches capacity before November 7, 2010, online registration will close early.

How do I Upgrade or Downgrade once I’m registered?

To Upgrade from the ½ Marathon to the Marathon:

After September 25th: If you would like to switch from the ½ Marathon to the Marathon, you will need to pay a $35 upgrade fee at the Expo. Please pick up your half marathon race number and proceed to the “Marathon Upgrade” table.

To Downgrade from the Marathon to the ½ Marathon:

After September 25th: If you decide to switch from the Marathon to the ½ Marathon, simply show up to the ½ Marathon start line on race morning and your timing tag will reflect the change. You can visit the corral change table in the registration area of the Expo for information on the appropriate corral to start in.

How do I change my assigned corral?

Bib/race numbers and corrals have been assigned for the 2010 Rock ‘n’ Roll San Antonio Marathon & Half Marathon; therefore, we are unable to make anymore corral changes at this time. However, you will be able to change your corral at the expo on race weekend. Simply, pick up your bib/race number and head over to the Corral Change tables. Corral changes are only necessary if you are planning on moving up to a faster corral. If you plan on going back to a slower corral, simply, start at the appropriate corral on race morning.

Health & Fitness Expo

Health & Fitness Expo Dates/ Times/ Location

The Health & Fitness Expo will take place on November 12 & 13, 2010 at the Alamodome.

Hours:
Friday, November 12: 11am- 7pm
Saturday, November 13: 9am-5pm
Address: Alamodome
100 Montana Street
San Antonio, TX 78203

Is there a fee to attend the Health & Fitness Expo?

The Health & Fitness Expo is free and open to the public, so bring your family and friends! Please note that parking at the Alamodome is $10 and will apply for the Expo. This fee is issued by the Alamodome. There are alternate lots and parking meters available in downtown San Antonio. Please plan accordingly.

Race Packet – Can someone else pick up my race material?

No. All participants must pick up their own race packet, as a valid Photo I.D. is required. Race packets will not be mailed. There is no race-day packet pick-up.

Race Day Information

Start Times/Location

The Rock ‘n’ Roll Marathon will start at Lion’s Field on Broadway at Mulberry.
Wheelchair start: 7:25 am
Race Start: 7:30 am

Please plan to arrive at least one hour before race start time. At the starting area you will find water, medical, gear check and portable toilets.

Will there be race morning packet pick-up available?

No, you cannot pick up your packet and race number on race morning. You must pick up your own packet during the two-day Health & Fitness Expo. Please plan accordingly.

UPS Gear Bag Check

All participants may check their gear at the start at the UPS Gear Check trucks, located in the Start Line Village. These gear trucks will transport the gear bags from the start to the finish while you are running. Your gear bag will be waiting for you at the finish line, just outside the secure zone.

Port-a-Pottie Locations

There will be port-a-potties located approximately every 1-2 miles throughout the course as well as at the start and finish line areas

Finish Location

Rock ‘n’ Roll San Antonio will finish in a secured area in front of the Alamodome on Cherry Street in Parking Lot C, where participants will receive a finisher’s medal and post-race refreshments.

Once participants exit the secured area, they can continue on to the Finish Line Fiesta, where you can reunite with friends and family and celebrate your achievements with live music, refreshments and a well-deserved complimentary beer.

How do I reunite with my family/ friends/ other runners after the race?

The Family Reunion area will be located in Parking Lot C and the North Plaza of the Alamodome. Look for tall alphabet signs (A-Z) to help you locate your friends and family. Letters A-L will be located on the North Plaza and letters M-Z will be located in Parking Lot C. Please plan to meet your family in this area. It is advisable to discuss a reunion plan with your friends and family prior to the race.

Post-Race Information

How can I qualify for a “Heavy Medal?”

Become a Heavy Medal Groupie by completing two or more Rock ‘n’ Roll Marathon Series events in one calendar year.

There are plenty of combinations to make you a winner. Start making plans now to become a 2010 Rock Legend! More information.

If you completed other Rock ‘n’ Roll Marathon Series events in 2010, you do not need to file an official application to receive your Heavy Medal. Medals will automatically be mailed to you 6-8 weeks after completing the final race needed for the medal.

How do I order post-race mementos?
I’ve lost my Finisher’s Medal. How do I get a new one?

Call Competitor Group at (800) 311-1255 and we will mail you a new one, if medals are still available.

What if I lost a personal item at the Health & Fitness Expo or at the Start/ Finish Line?

Lost items that were found and turned into Competitor Group will been returned to our office in San Diego after the event. Please allow 1-2 weeks for transit time and inventory. Call us at (858) 450-6510 or email us at rnrsa@competitorgroup.com.

*Please note that Rock ‘n’ Roll San Antonio is not responsible for lost or stolen items.

I’ve moved. How do I change my mailing address so that I receive my finisher’s certificate?

Please log into your account to make the necessary changes. Once you have logged in, click on “Update Account” under the “My Account” tab. If you do not know your login ID and password, click on “Forgot/Did not receive your Login ID or Password?” and enter the email address used when you registered and your login ID and password will be sent to you.

I registered for the 2010 Rock ‘n’ Roll San Antonio and now I am unable to participate. Can I still receive my participant’s t-shirt?

Yes. Please email rnrsa@competitorgroup.com or call Competitor Group at (800) 311-1255.  State your name, T-shirt size, marathon or ½ marathon, address, and phone number and we will add you to the mailing list for post-race mail-outs. Please allow 6-10 weeks after the race for delivery.

What if my results are incorrect?

Visit the results page and submit a correction request from the link at the bottom of the page. Corrections will be updated on a weekly basis.

What if my Garmin is slightly more than the official race distance?

On race day, if the distance shown on your Forerunner is slightly more than the official race distance, it just means you weren’t cutting corners—quite literally. According to the IAAF (International Association of Athletics Federation) course measurement guidelines (pg. 20), a road race course is defined by the shortest possible route a runner could take without being disqualified. For most races, a certified measurer rides the course on a bike, staying near the curb and taking every available tangent. This ensures that all runners will run at least the declared race distance. After the race, if Forerunner shows that you ran a little farther, this just accounts for extra steps you took to run around others participants, hit a water stop or stay to the middle or outside lane.

When will I receive my Age Group / Division Award?

Awards will be mailed out 4 – 6 weeks after the event. If your address has changed, please email your first and last name, new address including street, city, state, zip and phone number to rnrsa@competitorgroup.com Or, call Competitor Group at (800) 311-1255.

When will I receive my Finisher’s Certificate?

Finisher’s certificates will be mailed out approximately 6-8 weeks after the event. If your address has changed, please email your first and last name, new address including street, city, state, zip and phone number to rnrsa@competitorgroup.com. Or, call Competitor Group at (800) 311-1255.

What are the future race dates for Rock ‘n’ Roll San Antonio?
November 13, 2011